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Customer Account Management

4 min read

Managing your account on The LTD Spot is simple, giving you full control over your profile, passwords, and account details. Here’s how you can manage everything related to your account:

Creating an Account

To get started, you’ll need to create an account. You can sign up using your email address or a social media account. After signing up, you’ll receive a confirmation email to verify your email address and activate your account. If you have a seller account, you’ll find a button on your dashboard that will take you directly to your Seller Dashboard.

Profile Management

Once your account is created, you can manage and update your profile at any time in your “My Account” dashboard. This includes:

  • Personal Information: Update your name, email address, and other contact details.
  • Profile Picture: Upload a profile picture to personalize your account.
  • Billing Address: Add or update your billing information for a smoother checkout experience.

To edit your profile, simply go to the Account Details page and make any necessary changes.

Changing Your Password

If you ever forget your password or want to change it, you can easily reset or update it:

  • Forgot Password: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. A password reset link will be sent to your email.
  • Change Password: To change your password while logged in, go to Account Details and update your password. Enter your old password and your new password to confirm the change.

Account Details

Your account details allow you to control the information and preferences related to your account:

  • Name and Display Name: Choose how you want to be displayed.
  • Email: Update your email address.
  • Change Password: Update your password here if needed.

Viewing Order History

To view past purchases, go to the Orders section in your account. Here you can see all of your previous orders, track their status, and check the details of each transaction.

From your My Account dashboard, you also have access to:

  • Messages: View and manage your conversations with sellers. This is where you can keep track of any inquiries, questions, or responses from sellers regarding your purchases or other matters. It’s a great way to stay in touch and resolve issues directly through the platform.
  • Favorite Stores: Check out the stores you’ve favorited for easier access to their products and deals. If you find a store you like, you can add it to your favorites list, making it quick and convenient to revisit their products anytime you want.
  • Refunds: Track the status of any refund requests you’ve made. Here, you can see the details of each request, including the reason for the refund, the vendor’s response, and whether the refund has been approved or processed. This panel also lets you continue any conversations with the vendor about the refund.
  • Downloads: Access all the products you’ve purchased that are available for download. This could include software, guides, or other digital products. From here, you can download your purchases at any time and revisit the files whenever you need them.
  • Address: View and update your billing address information. If you’ve moved or need to adjust your address for any reason, you can easily do so from this section. Keeping this information up to date ensures a smoother checkout experience and accurate billing.
  • Payment Methods: Manage your payment options. Currently, PayPal is the only accepted payment method on the platform. You can add a new PayPal account, update an existing one, or remove a payment method if needed. This section keeps your payment options up to date for fast and secure transactions.
  • Watchlist: Keep track of items you’re interested in but aren’t ready to purchase just yet. You can add products to your watchlist and check back on them later to see if they go on sale, have new features, or are just waiting for the right time to buy.